Careers

Operations & Community Coordinator

CX & Operations Team | Toronto, ON

Employment Type: Full-Time Permanent, Salaried (New grads welcome!)
Location: Hybrid (candidates must be available to work from the Corktown office 2–3x weekly in order to apply)
Start Date: September 2nd
Reports To: Sr. Sales & Ops Manager, CX & Logistics Manager

About PAUME

PAUME is a Toronto-based beauty startup, redefining what hand care is. Our clean, high-performance formulas are designed to nourish and protect, while our packaging brings a modern, intentional aesthetic to everyday rituals.

We’re looking for a full-time Operations & Community Coordinator to join our growing team. This role plays a vital part in ensuring our customer experience, internal logistics, and brand community all run smoothly and cohesively.

As our Operations & Community Coordinator, you’ll be the bridge between back-end systems and front-line engagement. From supporting logistics and customer care to coordinating events and connecting with our community, you’ll help ensure that every touchpoint with PAUME is thoughtful, polished, and aligned with our values.

Our ideal candidate is organized, solutions-oriented, and excited about building something meaningful at an early-stage beauty brand. You thrive in fast-paced environments, care deeply about the details, and love connecting with people—whether it's a customer over email or a community member at an event.

If you’re passionate about hand care and want to help shape the future of our category—we’d love to meet you.

Primary Responsibilities

Customer Experience

  • Respond to customer inquiries via email, chat, and social channels in a timely, empathetic, and brand-aligned tone

  • Troubleshoot and resolve customer issues; escalate more complex cases to appropriate team members

  • Maintain a high standard of communication and service that reflects the PAUME experience

Operations Support

  • Ensure accurate and timely updates to inventory, shipping statuses, and system records

  • Collaborate with fulfillment partners to ensure smooth delivery operations

  • Assist CX & Logistics Manager with wholesale operations and invoicing

Community Engagement

  • Monitor and respond to comments across social channels, representing the PAUME voice with care

  • Support influencer gifting, ambassador outreach, and UGC collection

  • Assist in executing brand activations, community events, and retail pop-ups

Who You Are

  • Bachelor’s degree; authorized to work in Canada

  • 1+ years of experience in customer support, operations, retail, or community engagement (startup or DTC experience is a plus)

  • Highly organized and detail-oriented, with strong problem-solving skills

  • Tech-savvy and comfortable learning new platforms (experience with Shopify, CIN7, Gorgias is a bonus)

  • Strong communicator, both written and verbal, with a warm, thoughtful tone

  • Comfortable working in a fast-paced, early-stage environment with changing priorities

  • Passionate about sustainability, beauty, and elevating the everyday

  • You’re resourceful, proactive, and always looking for ways to improve how things are done

  • You have a customer-first mindset and take pride in providing thoughtful, human-centered support

  • You’re a self-starter who thrives in collaborative environments, but can also own your work independently

  • You’re passionate about sustainability, wellness, and the little rituals that make a big impact

Work Perks

  • Health, vision, and dental benefits

  • Generous vacation policy, flexibility

  • Hybrid work model (in-office 2–3x/week)

  • Employee product discount

  • Growth opportunities at a fast-scaling brand

  • A passionate, mission-driven team that truly cares

  • Half-day Fridays in summer months

  • Monthly team lunches

  • 2x offsites per year

How to Apply

Send your resume and cover letter to careers@mypaume.com with the subject line:
Operations & Community Coordinator – Your Name

Application deadline: July 31st

We appreciate all applications, but only those selected for an interview will be contacted. Applications will be reviewed on a rolling basis.

Please note: Applications will only be considered if submitted to careers@mypaume.com